Terms and Conditions

1. Scope and Applicability

These Terms and Conditions govern the personal development relationship between PotentialRisePro and our clients. They form an integral part of all contracts regarding our personal development and potential awakening services, consultation offerings, and certification services. By enrolling in or using our services, the client fully accepts these Terms and Conditions and commits to honoring the personal development standards they represent.

2. Contract Formation and Scope of Services

A personal development contract with PotentialRisePro is formed either through mutual signing of a written agreement or through our written confirmation of a client's enrollment. The exact scope of services, personal development objectives, timeframe, and investment are defined in individual contracts or enrollment confirmations. Changes or additions require written form and mutual agreement.

3. Service Offerings

Our personal development service offerings include but are not limited to:

  • Personal development and potential awakening services
  • Growth analysis consultation and guidance
  • Certification and personal development knowledge-building services
  • Personal planning and development workshops
  • Growth analysis competency sessions
  • Corporate personal development services
  • Personal development consultation and strategy planning sessions

4. Investment and Payment Terms

Our personal development investment fees are stated in Singapore Dollars (SGD) and are subject to applicable taxes. For extended services, we reserve the right to issue monthly payment plans. Unless otherwise agreed, the following payment terms apply:

  • Single services and workshops: Payable within 7 days after enrollment and before service start
  • Services with a total duration of up to 3 months: 50% upon enrollment, 50% at midpoint
  • Long-term personal development services: Monthly billing with a payment term of 15 days
  • Intensive consultations and certification services: 100% advance payment no later than 21 days before the event

5. Refund Policy

PotentialRisePro is committed to honoring the professional nature of our personal development work. Our refund policy reflects our understanding that personal development is a significant investment in one's personal future:

  • Service Cancellation by PotentialRisePro: If we cancel a service or consultation for any reason, clients will receive a full refund of all fees paid.
  • Withdrawal Prior to Start Date:
    • More than 21 days before start date: Full refund minus a SGD 150 administrative fee
    • 14-21 days before start date: 75% refund
    • 7-14 days before start date: 50% refund
    • Less than 7 days before start date: 25% refund
  • Withdrawal After Service Start:
    • Within first 20% of scheduled service duration: 25% refund
    • After 20% of scheduled service duration: No refund
  • Exceptional Circumstances: In cases of serious illness, family emergencies, or other life-altering circumstances preventing participation, we will consider compassionate refunds or service transfers on a case-by-case basis with appropriate documentation.

All refund requests must be submitted in writing to info@potentialrisepro.com. Refunds will be processed within 10 business days and issued using the original payment method. We honor the trust placed in us and handle all refund requests with care and professionalism.

6. Session Scheduling and Cancellation Conditions

Agreed personal development sessions are professional appointments. For cancellations or rescheduling by the client, the following guidelines apply:

  • Cancellation up to 48 hours before the session: free rescheduling
  • Cancellation 24-48 hours before the session: 50% of the session fee
  • Cancellation less than 24 hours before the session: 75% of the session fee
  • No-show without notification: 100% of the session fee

In exceptional circumstances (such as serious illness with documentation), we strive for accommodating solutions. PotentialRisePro reserves the right to reschedule sessions for important reasons. In this case, the client will not incur any costs.

7. Client Commitment and Responsibilities

The success of our personal development work depends significantly on the client's commitment and engagement. The client therefore commits to:

  • Provide all information necessary for personal guidance completely and truthfully
  • Complete agreed assignments and personal practices with dedication
  • For corporate services: help affected team members have the necessary time and resources for personal development
  • Provide feedback to enable continuous enhancement of our personal offerings
  • Maintain confidentiality regarding other clients' personal development sharing

8. Confidentiality and Personal Trust

PotentialRisePro is committed to the highest level of confidentiality regarding all client information and personal development details. This personal trust applies beyond the termination of our relationship. We treat all client and session information with the deepest respect and do not share it with third parties without express consent. The collection and processing of personal data takes place in accordance with our Privacy Policy and applicable data protection regulations.

9. Intellectual Property and Usage Rights

All personal development materials, concepts, methodologies, and other service products created by PotentialRisePro are protected by copyright and held as personal development intellectual property. The client receives a non-exclusive, non-transferable right to use them for personal development. Sharing with others or commercial use beyond the agreed scope is not permitted without our express written consent. PotentialRisePro reserves the right to use developed methods and concepts in anonymized form for other clients as well.

10. Testimonials and Personal Sharing

PotentialRisePro is honored to share client testimonials and personal success stories unless the client expressly requests privacy. The use of photos or detailed personal development stories for marketing purposes, however, always requires the express consent of the client. At the client's request, specific confidentiality agreements can be made to regulate this point in more detail.

11. Liability and Personal Development Disclaimer

PotentialRisePro provides personal guidance and development services with the utmost care and to the best of our knowledge and personal development expertise. However, we do not guarantee the achievement of specific personal outcomes, as personal development is a deeply personal journey. Our liability is limited to intent and gross negligence and is limited in amount to the agreed fee. Liability for slight negligence, indirect outcomes, or personal development journey variations is excluded.

12. Term and Personal Development Completion

For ongoing personal development relationships, the term and notice period are based on the individual personal development agreements. Unless otherwise agreed, a notice period of 30 days with respect and professionalism applies. Both parties reserve the right to complete the relationship for important personal development reasons. Completion requires written form and mutual respect.

13. Final Provisions

Should individual provisions of these Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. An effective provision that comes closest to the personal development purpose of the invalid provision shall replace the invalid provision. Changes or additions to these Terms and Conditions must be in writing. Singapore law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Singapore, insofar as legally permissible.